EVERYDAY CARE & MAINTENANCE
- Gently operate the handle and pull-out spray during use.
- Wipe clean with a soft, damp cloth.
- Avoid abrasive cleaners, steel wool, and harsh chemicals.
- Do not overtighten the locking nut during installation.
WORKING SPECIFICATIONS
- Water pressure: 20–100 psi
- Temperature range: 1–60°C
- Must be installed with isolating/wall valves according to local codes.
Note: We recommend installation by a licensed plumber. Improper installation may void your warranty.
BEFORE INSTALLATION
- Flush all pipework to clear out debris.
If flow is blocked:
- Remove and clean the aerator or flow control.
- If your faucet has a screen filter, remove it, flush pipes, then reinsert.
TROUBLESHOOTING
Leaking Faucet
- At handle: Cartridge may need repositioning or replacement.
- At hose connection: Check ring washers are in place and hoses are tightened (do not overtighten).
- At non-return valve (KTC014/16/30 models): Ensure washers are secure at all connection points.
- At pull-out spray head: Clean aerator and check washer. Remove debris if needed.
(For KTC014/16 models, hold the hose securely before unscrewing the spray head.)
Low Flow Rate
- Debris may be blocking the aerator. Remove the spout tip and rinse/flush the aerator.
Pull-Out Hose not Working Smoothly
- Ensure the weight is positioned just above the bottom of the hose loop.
- Check that the hose and weight aren’t catching on items in the cabinet.
Unstable or Loose Faucet
- Retighten the base nut and check handle alignment. Use plumber’s tape if needed.
- If the spout is loose, gently tighten the small grub screw with a 2mm hex key.
Note: Do not overtighten — the spout must rotate freely.
How to Tighten a Unstable Faucet
CARTRIDGE REPLACEMENT
Over time, water hardness may cause cartridges to wear, leading to small leaks at the handle. A complimentary cartridge replacement may be available provided the cartridge model is in stock.
Note: Faucet models are updated every few years, and cartridges for discontinued models may not be available.
How to request a replacement cartridge:
Email [email protected] with:
- A photo of the leaking faucet handle
- A photo or confirmation of your faucet model
- Year and place of purchase
Note: Complimentary cartridge replacements may be available if in stock. Cartridges for older models may not always be available.
Always turn off your water supply before attempting a replacement. We recommend using a licensed plumber.
If self-installing, see our video guides for step-by-step help:
Accessing the cartridge for models with the set screw underneath the handle
Accessing the cartridge for models with the set screw inside the handle
Removing the old cartridge from the faucet
Installation / Instruction Manuals
Filtered Water Faucet – FTC014
Filtered Water Faucet – FTC015
